Frequently Asked Questions

Find answers to common questions about our limousine services

Booking Process

How far in advance should I book?

We recommend booking at least 24-48 hours in advance to ensure availability. For special events or peak seasons, earlier booking is advised.

What information do I need to make a reservation?

You'll need to provide pick-up/drop-off locations, date and time, number of passengers, and any special requirements. A valid credit card is required for booking.

Can I modify my reservation?

Yes, modifications can be made subject to our cancellation policy and vehicle availability. Please contact us as soon as possible for any changes.

Pricing and Payment

What payment methods do you accept?

We accept all major credit cards, corporate accounts, and digital payments. Cash payments are not accepted for advance bookings.

Are gratuities included in the price?

No, gratuities are not included in the base fare. Standard gratuity is 20% but is at your discretion.

Are there any additional fees?

Additional fees may apply for waiting time, tolls, parking, or special requests. All applicable fees will be disclosed during booking.

Service Details

What is your service area?

We service the entire Northeast region including all major airports, cities, and suburban areas. Custom routes are available upon request.

What happens if my flight is delayed?

We monitor all flights and adjust pickup times accordingly at no additional charge. Our standard wait time is included in airport pickups.

Can I request a specific vehicle?

Yes, you can request specific vehicles subject to availability. View our fleet page for vehicle options and specifications.

Special Requests

Do you provide car seats for children?

Yes, car seats are available upon request for an additional fee. Please specify the type needed during booking.

Can I bring luggage?

Yes, our vehicles can accommodate standard luggage. Please inform us of the number of bags during booking to ensure appropriate vehicle size.

Are pets allowed?

Service animals are always welcome. Other pets may be allowed with prior approval and must be in appropriate carriers.

Still Have Questions?

Our team is here to help. Contact us for any additional questions or special requests.