Waiting Time Policy
Things are not going as planned? That's fine. We created a fair waiting time policy & grace period by keeping all parties in mind (drivers & passengers).
Airport Pickups
Flights usually don't arrive on time. We collect flight information during reservation so we can track your flight and help you avoid wait time charges.
Domestic Flights30 Minutes Grace Period
International Flights60 Minutes Grace Period
Non-Airport Pickups
Grace period starts at the scheduled pickup time. At the end of your grace period, you will be charged $1/minute for the wait time.
Standard Grace Period10 Minutes
Important Notice
Your ride will be canceled if we don't hear from you when 30 minutes have passed after your grace period has ended. You will be charged wait time and other applicable charges.
Waiting Time Rate: $1/minute after grace period